What’s Included In Our Virtual Receptionist and Phone Answering Services
Whichever features you need, with your telephone answering services, we’ve got you covered – they’re all designed to flex around your business. If you get one call a day or a thousand, we’ve got the right receptionist to support your needs.
features
Scalable live telephone answering services
Message Express
Simple, effective and fast, MessageExpress is a 24/7 message service managed through the online portal or the app, and includes a local number. 1300 numbers and 1800 numbers are also available.
Your virtual receptionist will relay the name of the caller, their number, reason for the call and the message to you via email and/or SMS for every one of your calls, instantly.
Your virtual receptionist will relay the name of the caller, their number, reason for the call and the message to you via email and/or SMS for every one of your calls, instantly.
Virtual Receptionist
All the features of MessageExpress, where your messages can be sent to you via email and/or SMS but with the added ability to warm transfer the call in-person – introducing the caller as it happens and answering frequently asked questions, just like an inhouse receptionist. Virtual Receptionist is our most popular package, coming with the added functionality of receptionists able to answer key business questions, and the ability to set a weekly schedule of how you’d prefer your calls to be answered.
MyAssistant / MyDiary
Including both MessageExpress and Virtual Receptionist functionality, MyAssistant takes the virtual phone service features further with more detailed scripted questions and responses, online custom forms completion and sales-order processing. Our MyDiary option offers a completely customised appointment and diary management service, in essence a new team member at a fraction of the cost.
FEATURES
MESSAGE EXPRESS
VIRTUAL RECEPTIONIST
MY ASSISTANT / MY DIARY
Live Australian Receptionists
7 Day Free Trial
Local number included
24 x 7 Service
Customised greetings
Email messages
Text messages
Additional numbers – 1300, 1800, local (eg. 02, 03, 07, 08)
Additional contacts / team members / departments
Individual message settings and status for each contact
Instantly update call handling settings
Online Client Portal
Mobile App – iPhone & Android
Tailored Plan
Change plans at any time
Month to month, no long-term contracts, cancel anytime
Message details – name, number, reason for call
Warm Call Transfer
Cold Call Transfer
Ask more questions about your caller
Provide basic company information
Scripted Questions and Responses
Online Custom Forms Completed
Appointment Bookings / Diary Management
Bespoke Service
Live Australian Receptionists
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7 Day Free Trial
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Local Number Included
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24 x 7 Service
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Customised greetings
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Email messages
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Text messages
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Additional numbers – 1300, 1800, local (eg. 02, 03, 07, 08)
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Additional contacts / team members / departments
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Individual message settings and status for each contact
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Instantly update call handling settings
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Online Client Portal
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Mobile App – iPhone & Android
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Tailored Plan
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Change plans at any time
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Month to month, no long-term contracts, cancel anytime
Accordion content
Message details – name, number, reason for call
Accordion content
Warm Call Transfer
Accordion content
Cold Call Transfer
Accordion content
Ask more questions about your caller
Accordion content
Provide basic company information
Accordion content
Scripted Questions and Responses
Accordion content
Online Custom Forms Completed
Accordion content
Appointment Bookings / Diary Management
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Bespoke Service
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features
Automated Call Answering Services
Voicemail to Email
Especially useful to keep track of call information going to a recognised Virtual Headquarters Australian phone number, Voicemail to Email works by you setting the greeting callers will hear when they call, when a caller leaves a message, our automated system instantly sends the message to you via email or sms.
FEATURES
VOICEMAIL TO EMAIL
VOICEMAIL TO EMAIL LITE
CALL DIVERT
Local number included
Expand nationally or regionally instantly with additional numbers – 1300, 1800, local (eg. 02, 03, 07, 08)
24 x 7 Service
Instantly update call handling settings
Online Client Portal
Mobile App – iPhone & Android
Tailored Plan
Change plans at any time
Month to month, no long-term contracts, cancel anytime
Customised recorded greetings
Email messages
Text messages
Additional contacts / team members / departments
Individual message settings and status for each contact
200 call minutes included per month
Local number included
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Expand nationally or regionally instantly with additional numbers – 1300, 1800, local (eg. 02, 03, 07, 08)
Accordion content
24 x 7 Service
Accordion content
Instantly update call handling settings
Accordion content
Online Client Portal
Accordion content
Mobile App – iPhone & Android
Accordion content
Tailored Plan
Accordion content
Change plans at any time
Accordion content
Month to month, no long-term contracts, cancel anytime
Accordion content
Customised recorded greetings
Accordion content
Email messages
Accordion content
Text messages
Accordion content
Additional contacts / team members / departments
Accordion content
Individual message settings and status for each contact
Accordion content
200 call minutes included per month
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Other Services
1300, 1800 and Local Numbers
1300 numbers, also known as local call numbers, are virtual phone numbers used to receive calls nationally, but only cost the caller local rates. 1800 numbers are national virtual numbers that are free to call. They’re a business advantage for some very simple reasons - they’re memorable, they give your business a national presence – no matter where your business is based, and they make customers more likely to call, thanks to preferential rates for calling them.
The cost benefit of using Virtual Headquarters to host your 1300 number or 1800 number can be substantial.
1300 numbers, 1800 numbers and local numbers are only available with a call answering service plan. Each plan includes a free local number. Additional numbers can be added to your plan(s) at any time.
The cost benefit of using Virtual Headquarters to host your 1300 number or 1800 number can be substantial.
1300 numbers, 1800 numbers and local numbers are only available with a call answering service plan. Each plan includes a free local number. Additional numbers can be added to your plan(s) at any time.
FEATURES
Local number included with call answering service
Additional numbers – 1300, 1800, local (eg. 02, 03, 07, 08)
Instantly update call management settings
Online Client Portal
Mobile App – iPhone & Android
Change plans at any time
Month to month, no long-term contracts, cancel anytime
features
Local number included with call answering service
Additional numbers – 1300, 1800, local (eg. 02, 03, 07, 08)
Instantly update call management settings
Online Client Portal
Mobile App – iPhone & Android
Change plans at any time
Month to month, no long-term contracts, cancel anytime
FEATURES
Virtual Office Addresses
Our virtual office addresses have a range of features which can differ for each location. These can include:
FEATURES
Virtual Address
Virtual Office
24/7 Access for mail collection
Mail forwarding and re-direction
Parcel and mail notification
Courier Services
Call Answering Service
Meeting Rooms
Co-working Space
Private Office
Private Workspace
Administrative Services
Members Lounge
Complimentary refreshments
WiFi Connectivity
Graphic Design and Printing
Office supplies
Gym
Parking in Building
3, 6, 12 and 24 month subscriptions (PLUS 3 months free with first 12/24 months = 15/27 months)
features
Virtual Address
Virtual Office
24/7 Access for mail collection
Mail forwarding and re-direction
Parcel and mail notification
Courier Services
Call Answering Service
Meeting Rooms
Co-working Space
Private Office
Private Workspace
Administrative Services
Members Lounge
Complimentary refreshments
WiFi Connectivity
Graphic Design and Printing
Office supplies
Gym
Parking in Building
3, 6, 12 and 24 month subscriptions (PLUS 3 months free with first 12/24 months = 15/27 months)