Enhance Your Medical Practice with Expert Call Answering Services
Streamline patient communication and improve satisfaction with our dedicated virtual receptionist service for medical practices. We manage your calls so you can focus on what matters most—your patients' health.
Professional Patient Interaction
Efficient Appointment Management
24/7 Emergency Triage
These Medical Trust VHQ To Answer Their Phones
Medical Answering Service
Overwhelmed by Patient Calls While Providing Care? Our Medical Answering Service Can Help!
Are you struggling to balance patient care with managing incoming calls? Many medical practices miss important inquiries during consultations or procedures, leading to scheduling conflicts and potential loss of patients. This can negatively affect your practice's growth and patient satisfaction.
Virtual Headquarters provides specialized medical answering services designed for healthcare providers. Our trained receptionists handle calls, manage appointments, and address patient queries, ensuring HIPAA-compliant communication. Focus on delivering quality care while we enhance your practice's efficiency and patient experience.
Virtual Headquarters provides specialized medical answering services designed for healthcare providers. Our trained receptionists handle calls, manage appointments, and address patient queries, ensuring HIPAA-compliant communication. Focus on delivering quality care while we enhance your practice's efficiency and patient experience.
WHY VHQ
Here's Why VHQ is the Prescription for Medical Practice Answering
Professional Patient Interaction
We handle patient inquiries with care and professionalism, reflecting your practice's commitment to quality care.
24/7 Appointment Management
Schedule and confirm appointments around the clock, reducing no-shows and optimising your calendar.
Urgent Call Prioritisation
We follow your protocols to identify and escalate urgent medical matters promptly.
Privacy-Compliant Call Handling
Our receptionists are trained in Australian privacy regulations, ensuring patient information is handled securely.
Cost-Effective Reception Solution
Reduce overhead costs while maintaining professional patient communication and service quality.
After-Hours Support
Provide continuous care with our after-hours call management, ensuring patients always receive assistance.
HOW IT WORKS
5 Easy Steps to Improve Your Practice Communication
Start enhancing patient experiences with dedicated answering services designed for healthcare providers. Here’s how:
Step 1
Free Trial
Experience our service risk-free with a tailored trial for medical practices.
Step 2
Activate
Quickly set up your account and start benefiting from efficient call management.
Step 3
Set Up
We customise our service based on the specific needs of medical professionals.
Step 4
Divert
Simply forward calls to us, ensuring every patient receives timely support.
Step 5
Upgrade
Easily scale up as you expand services or add new providers in the practice.
about vhq
20 Years of Enhancing Patient Care Through Expert Communication
Virtual Headquarters is led by Mike and Em Davison, a father-daughter team with over 20 years of experience in supporting medical practices. Mike's background in healthcare administration and Em's qualifications as a physiotherapist ensure our services are perfectly tailored to the unique needs of medical professionals. We understand the critical nature of patient calls, appointment management, and maintaining patient confidentiality.
Our team has assisted numerous Australian medical practices in improving their patient care and operational efficiency through our specialised answering services. Em's healthcare background brings invaluable insights, allowing us to provide a service that truly understands and meets the needs of medical professionals and their patients.
Our team has assisted numerous Australian medical practices in improving their patient care and operational efficiency through our specialised answering services. Em's healthcare background brings invaluable insights, allowing us to provide a service that truly understands and meets the needs of medical professionals and their patients.
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Frequently Asked Questions About Our Medical Answering Service
How do you ensure patient privacy and HIPAA compliance?
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Can you handle appointment scheduling for medical practices?
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How do you manage after-hours medical emergencies?
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Can your service handle prescription refill requests?
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How do you handle insurance and billing inquiries for patients?
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Contact us
Please fill in your details below, and we'll reply as soon as possible. If you have any questions about our medical practice answering services, please call us on 1300 885 830.